In this study, the author explores the linkage between the journey experience of High-Speed Railway and well-being from the Asian perspective. The study firstly justifies the case study by arguing High-Speed-Railway, as a burgeoning transportation means worldwide, is influencing daily travel behaviour. Then, a sample of 168 intercity commuters using High-Speed Railway collected from Suzhou in China is presented. Through face-to-face and online surveys, the respondents stated their expectations and their actual journey experience of High-Speed Railway services retrospectively. User disgruntlement method is applied to investigate both instrumental and affective aspects of the journey experience. The satisfaction with travel is evaluated before the data is used to investigate the link between journey experience and well-being. Finally, the effect of journey experience on well-being is analyzed with Pearson correlation coefficient analysis in SPSS. Results suggest the significant impact of the instrumental aspect of the service on commuters’ well-being, especially the punctuality and accessibility to the stations. Besides, some of the affective factors also show significant influence on journey experience and in turn, well-being. The study ends by providing the policy implications of improving service quality and suggesting further research focus.
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